Shipping Policy

Last Updated: July 2026

Thank you for choosing IMFCMK. We are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how your order is processed, shipped, and delivered.

Legal Business Entity: Huasheng Furniture Limited

Registered Address: Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong

1. Order Processing Time

After your payment is confirmed, your order will begin processing.

• Standard Processing Time: 2–5 business days
• Orders placed before 2:00 PM GMT+8 will be processed on the same business day; orders placed after this cutoff will be processed the next business day.
• Orders are processed Monday through Friday, excluding weekends and Hong Kong public holidays.
• During periods of high demand, holiday seasons, or special promotions, processing times may be extended by 1–2 additional business days.

You may request to cancel your order free of charge before it has been shipped. Once the order has been handed over to the carrier, cancellation will no longer be available.

2. Shipping & Delivery Time

Total delivery time consists of two parts:

Total Delivery Time = Processing Time + Transit Time

Estimated transit times by destination:

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances outside our control. Customs clearance delays are not included in the estimated transit time.

3. Shipping Methods & Costs

Available shipping methods and final shipping costs will be clearly displayed at checkout before you complete your order.

Shipping costs may vary depending on:

• Destination country and postal code
• Product size and weight
• Selected shipping method
• Oversized and heavy items may incur additional shipping surcharges

For reference:

• Standard shipping to the contiguous United States: Free for orders over $588; flat rate of $99 for orders under $288
• Expedited shipping options are available at checkout for select destinations

4. Large & Heavy Item Delivery

For furniture and oversized lighting products, the following additional terms apply:

• Standard delivery includes door-to-door service to the ground floor of your address.
• Inside delivery, upstairs carrying, and assembly services are not included by default. Additional fees apply for these services. Please contact customer support before placing your order if you require these services.
• A valid contact number is required for all large item deliveries. The carrier will contact you in advance to schedule a delivery time window.
• Recipient signature is required upon delivery. If no one is available to sign for the package, the carrier may leave a pickup notice or attempt a second delivery. After 2 failed delivery attempts, the package may be returned, and the customer will be responsible for return shipping costs.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and carrier link.

• Tracking information may take 24–48 business hours to become active after the carrier receives your package.
• If the tracking status does not update within 3 business days, please contact our support team for assistance.

For all shipping-related inquiries, please contact us at: info@imfcmk.com

6. International Shipping & Customs Duties

IMFCMK ships to customers in countries listed in the transit time section above.

• We do not ship to PO Boxes, APO/FPO military addresses, and remote island areas.
• If you are unsure whether your address is eligible for delivery, please contact customer support for confirmation before placing your order.

All international orders are shipped on a DDU (Delivery Duty Unpaid) basis:

• Import duties, taxes, and customs clearance fees are not included in the product price or shipping fee.
• These charges are determined by your local customs authority and must be paid by the recipient upon delivery.
• If you refuse to accept the package due to unpaid duties or taxes, you will be responsible for all return shipping fees, customs duties, and any additional charges incurred. Original shipping fees are non-refundable.
• IMFCMK is not responsible for delays caused by customs inspections or clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

• If you provide an incorrect or incomplete address, please contact us as soon as possible at info@imfcmk.com.
• Address changes can be made free of charge before your order is shipped.
• Once an order has shipped, we cannot modify the shipping address. The customer will be responsible for any costs resulting from incorrect shipping information, including but not limited to return shipping fees and re-delivery fees.

8. Damaged & Lost Packages

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with:

1. Your order number
2. Clear photos of the damaged product
3. Clear photos of the outer packaging and shipping label

Our team will review your claim within 2 business days and assist you with a replacement or full refund after verification.

Lost Packages

If your package is confirmed lost in transit by the carrier, we will offer you the option of a free reshipment or a full refund of the order amount.

Contact Information

IMFCMK Customer Support

• Email: info@imfcmk.com
• Business Hours (GMT+8): Monday – Friday, 9:00 AM – 5:00 PM
• Weekends & Public Holidays: Closed

We guarantee a response to all customer inquiries within 24 business hours.