AURA Wingback Faux-Fur Lounge Chair
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Free standard shipping
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Eco-friendly
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Secure payments
Shipping Policy
Last Updated: July 2026
Thank you for choosing IMFCMK. We are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how your order is processed, shipped, and delivered.
Legal Business Entity: Huasheng Furniture Limited
Registered Address: Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong
1. Order Processing Time
After your payment is confirmed, your order will begin processing.
- Standard Processing Time: 2–5 business days
- Orders placed before 2:00 PM GMT+8 will be processed on the same business day; orders placed after this cutoff will be processed the next business day.
- Orders are processed Monday through Friday, excluding weekends and Hong Kong public holidays.
- During periods of high demand, holiday seasons, or special promotions, processing times may be extended by 1–2 additional business days.
You may request to cancel your order free of charge before it has been shipped. Once the order has been handed over to the carrier, cancellation will no longer be available.
2. Shipping & Delivery Time
All orders are shipped from Zhongshan, Guangdong, China via our trusted logistics partners, including 4PX Express, Yanwen Express, and DHL Express, with last-mile delivery handled by regional carriers such as FedEx, UPS, and local postal services.
Total delivery time consists of two parts:
Total Delivery Time = Processing Time + Transit Time
Estimated transit times by destination:
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Destination |
Estimated Transit Time |
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United States & Canada |
15–20 Business Days |
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United Kingdom & Europe |
12–18 Business Days |
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Australia & New Zealand |
12–18 Business Days |
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Other International Locations |
20–30 Business Days |
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances outside our control. Customs clearance delays are not included in the estimated transit time.
3. Shipping Methods & Costs
Available shipping methods and final shipping costs will be clearly displayed at checkout before you complete your order.
Shipping costs may vary depending on:
- Destination country and postal code
- Product size and weight
- Selected shipping method
- Oversized and heavy items may incur additional shipping surcharges
For reference:
- Standard shipping to the contiguous United States: Free for orders over $588; flat rate of $99 for orders under $288
- Expedited shipping options are available at checkout for select destinations
4. Large & Heavy Item Delivery
For furniture and oversized lighting products, the following additional terms apply:
- Standard delivery includes door-to-door service to the ground floor of your address.
- Inside delivery, upstairs carrying, and assembly services are not included by default. Additional fees apply for these services. Please contact customer support before placing your order if you require these services.
- A valid contact number is required for all large item deliveries. The carrier will contact you in advance to schedule a delivery time window.
- Recipient signature is required upon delivery. If no one is available to sign for the package, the carrier may leave a pickup notice or attempt a second delivery. After 2 failed delivery attempts, the package may be returned, and the customer will be responsible for return shipping costs.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and carrier link.
- Tracking information may take 24–48 business hours to become active after the carrier receives your package.
- If the tracking status does not update within 3 business days, please contact our support team for assistance.
For all shipping-related inquiries, please contact us at: info@imfcmk.com
6. International Shipping & Customs Duties
IMFCMK ships to customers in countries listed in the transit time section above.
- We do not ship to PO Boxes, APO/FPO military addresses, and remote island areas.
- If you are unsure whether your address is eligible for delivery, please contact customer support for confirmation before placing your order.
All international orders are shipped on a DDU (Delivery Duty Unpaid) basis:
- Import duties, taxes, and customs clearance fees are not included in the product price or shipping fee.
- These charges are determined by your local customs authority and must be paid by the recipient upon delivery.
- If you refuse to accept the package due to unpaid duties or taxes, you will be responsible for all return shipping fees, customs duties, and any additional charges incurred. Original shipping fees are non-refundable.
- IMFCMK is not responsible for delays caused by customs inspections or clearance procedures.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
- If you provide an incorrect or incomplete address, please contact us as soon as possible at info@imfcmk.com.
- Address changes can be made free of charge before your order is shipped.
- Once an order has shipped, we cannot modify the shipping address. The customer will be responsible for any costs resulting from incorrect shipping information, including but not limited to return shipping fees and re-delivery fees.
8. Damaged & Lost Packages
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged product
- Clear photos of the outer packaging and shipping label
Our team will review your claim within 2 business days and assist you with a replacement or full refund after verification.
Lost Packages
If your package is confirmed lost in transit by the carrier, we will offer you the option of a free reshipment or a full refund of the order amount.
Contact Information
IMFCMK Customer Support
- Email: info@imfcmk.com
- Business Hours (GMT+8): Monday – Friday, 9:00 AM – 5:00 PM
- Weekends & Public Holidays: Closed
We guarantee a response to all customer inquiries within 24 business hours.
Limited Warranty
At IMFCMK, we stand behind the quality of our products and are committed to providing reliable support for our customers.
This Limited Warranty Policy explains the warranty coverage, conditions, and claim process for products purchased from IMFCMK.
1. Warranty Coverage
IMFCMK provides a limited warranty against manufacturing defects in materials and workmanship.
The warranty applies to the original purchaser and covers eligible products purchased directly from our website.
Warranty coverage period:
12 Months from the date of delivery
2. What This Warranty Covers
This limited warranty covers:
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Manufacturing defects
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Product defects caused by materials or workmanship
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Functional issues that occur under normal use conditions
If a valid warranty claim is approved, IMFCMK may provide:
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Replacement parts
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Product replacement
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Other appropriate solutions depending on the situation
3. What This Warranty Does Not Cover
This warranty does not cover:
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Damage caused by misuse or improper handling
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Accidental damage
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Normal wear and tear
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Damage caused by unauthorized modifications
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Damage caused by improper installation or maintenance
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Products purchased from unauthorized sellers
4. Warranty Claim Process
To request warranty service, please contact our customer support team.
Please provide:
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Order number
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Proof of purchase
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Description of the issue
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Photos or videos showing the problem (if applicable)
Our team will review your request and provide further instructions.
5. Warranty Shipping Responsibility
If the issue is confirmed as a manufacturing defect covered under this warranty, IMFCMK will provide an appropriate solution.
Shipping arrangements will be discussed with the customer depending on the specific situation.
6. Warranty Limitations
This limited warranty applies only to products purchased from IMFCMK.
Warranty coverage may vary depending on product category and specific product conditions.
This warranty does not affect any consumer rights provided by applicable laws.
7. Contact Information
For warranty questions or support requests, please contact:
IMFCMK Customer Support
Email:
info@imfcmk.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Business Address:
Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong
Return Policy
Last Updated: July 2026
At IMFCMK, customer satisfaction is our priority. We are committed to providing a clear, fair, and reliable shopping experience. This return and refund policy outlines the rules, eligibility, and process for all returns.
Legal Business Entity: Huasheng Furniture Limited
Registered Business Address: Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong
1. Return Eligibility
All return requests must be submitted within 30 calendar days of delivery. For visible shipping damage or exterior defects, you must contact us within 48 hours of delivery to preserve photographic evidence.
To be eligible for a return:
- The item must be unused, unassembled, and in resalable condition
- The product must be returned with all original packaging, accessories, manuals, and labels
- The item must not show damage caused by improper use, assembly, or storage after delivery
- All returns require prior written approval from our customer support team
We do not accept returns for personal reasons such as change of mind, size mismatch, or style preference. Unauthorized returns will not be accepted.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, functionally defective, or does not match the item you ordered:
- For visible exterior damage: Contact us within 48 hours of delivery
- For functional defects or hidden quality issues: Contact us within 30 days of delivery
Please provide the following information in your request:
- Your order number
- Clear photos of the damaged/defective/incorrect product
- Clear photos of the outer shipping packaging
- Photos of the shipping label (if available)
After reviewing your claim, we will provide an appropriate resolution, which may include a free replacement, full refund, or partial refund at our discretion.
3. Return Shipping Costs
Return shipping responsibilities are determined by the reason for the return:
If the issue is caused by IMFCMK
Examples:
- Incorrect item received
- Damaged product received
- Factory defective product
IMFCMK will cover all reasonable return shipping costs or arrange a prepaid return label / pickup service for eligible claims.
If the return is not caused by IMFCMK
Examples:
- Package refused by customer without valid cause
- Package returned due to incorrect or incomplete address provided by customer
- Items returned that do not meet return eligibility requirements
The customer is responsible for all return shipping fees, customs duties, and any additional handling charges. Original shipping fees are non-refundable.
4. Large & Oversized Item Returns
For furniture and oversized lighting products shipped via freight, the following additional terms apply:
- All items must be returned in their original, undamaged factory packaging, unassembled and in unused condition.
- For approved returns caused by IMFCMK error, our team will arrange a professional pickup service at our cost.
- For all other eligible returns, you are responsible for all return shipping, pickup, and repackaging fees.
- Returns received without original packaging may be denied, or subject to additional repackaging and handling fees deducted from your refund.
5. Restocking Fee
Restocking Fee: $0.00
IMFCMK does not charge any restocking fees for approved returns that meet all eligibility conditions.
6. How to Request a Return
To start a return:
- Contact our support team at info@imfcmk.com
- Provide your order number and detailed reason for return, along with required photos
- Wait for official return approval and detailed shipping instructions
- Ship the item using a trackable shipping method only after receiving instructions
Please do not send items back before receiving official return instructions. Unauthorized returns will be refused upon arrival. After we receive your returned item, please allow 3–5 business days for inspection and refund processing. Once your refund is issued, it typically takes up to 5 business days for the funds to appear in your account, depending on your bank or payment provider. Return transit time depends on your location and chosen shipping method.
Please do not send items back before receiving official return instructions. Packages returned without authorization will be refused upon arrival.
7. Refund Process
Once your returned item is received and inspected, we will notify you of the approval status.
- If approved, we will process your refund to your original payment method within 3–5 business days of inspection.
- Please allow an additional 5 business days for the refund to appear in your account. Processing time varies by your bank or payment provider.
8. Refused & Unclaimed Packages
- If you refuse delivery of a package for reasons not caused by IMFCMK error, you will be responsible for all round-trip shipping fees and any customs duties incurred. These charges will be deducted from your final refund.
- If a package is returned to us as undeliverable due to incorrect address information or failure to claim the package, we will contact you to arrange reshipment or a refund. Original shipping fees are non-refundable.
9. Non-Returnable Items & Denial Conditions
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Custom-made or personalized products
- Final sale / clearance items
Return Request Denial Conditions
Return requests will be denied for items that:
- Have been used, assembled, installed, or damaged after delivery
- Are missing original packaging, manuals, accessories, or labels
- Are returned without prior written authorization from our customer support team
- Do not meet all eligibility requirements outlined in this policy
10. Exchanges
For eligible damaged, defective, or incorrect items, we offer free exchanges of the same product. Exchange shipping costs for approved claims are covered by IMFCMK.
- Exchange processing time: 2–5 business days after we receive and inspect the returned item
- If the item is out of stock, we will offer a full refund as an alternative.
Contact Information
IMFCMK Customer Support
- Email: info@imfcmk.com
- Business Hours (GMT+8): Monday – Friday, 9:00 AM – 5:00 PM
- Weekends & Hong Kong Public Holidays: Closed
- We guarantee a response to all customer inquiries within 24 business hours.