Last Updated: July 2026
At IMFCMK, customer satisfaction is our priority. We are committed to providing a clear, fair, and reliable shopping experience. This return and refund policy outlines the rules, eligibility, and process for all returns.
Legal Business Entity: Huasheng Furniture Limited
Registered Business Address: Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong
1. Return Eligibility
All return requests must be submitted within 30 calendar days of delivery. For visible shipping damage or exterior defects, you must contact us within 48 hours of delivery to preserve photographic evidence.
To be eligible for a return:
- The item must be unused, unassembled, and in resalable condition
- The product must be returned with all original packaging, accessories, manuals, and labels
- The item must not show damage caused by improper use, assembly, or storage after delivery
- All returns require prior written approval from our customer support team
We do not accept returns for personal reasons such as change of mind, size mismatch, or style preference. Unauthorized returns will not be accepted.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, functionally defective, or does not match the item you ordered:
- For visible exterior damage: Contact us within 48 hours of delivery
- For functional defects or hidden quality issues: Contact us within 30 days of delivery
Please provide the following information in your request:
- Your order number
- Clear photos of the damaged/defective/incorrect product
- Clear photos of the outer shipping packaging
- Photos of the shipping label (if available)
After reviewing your claim, we will provide an appropriate resolution, which may include a free replacement, full refund, or partial refund at our discretion.
3. Return Shipping Costs
Return shipping responsibilities are determined by the reason for the return:
If the issue is caused by IMFCMK
Examples:
- Incorrect item received
- Damaged product received
- Factory defective product
IMFCMK will cover all reasonable return shipping costs or arrange a prepaid return label / pickup service for eligible claims.
If the return is not caused by IMFCMK
Examples:
- Package refused by customer without valid cause
- Package returned due to incorrect or incomplete address provided by customer
- Items returned that do not meet return eligibility requirements
The customer is responsible for all return shipping fees, customs duties, and any additional handling charges. Original shipping fees are non-refundable.
4. Large & Oversized Item Returns
For furniture and oversized lighting products shipped via freight, the following additional terms apply:
- All items must be returned in their original, undamaged factory packaging, unassembled and in unused condition.
- For approved returns caused by IMFCMK error, our team will arrange a professional pickup service at our cost.
- For all other eligible returns, you are responsible for all return shipping, pickup, and repackaging fees.
- Returns received without original packaging may be denied, or subject to additional repackaging and handling fees deducted from your refund.
5. Restocking Fee
Restocking Fee: $0.00
IMFCMK does not charge any restocking fees for approved returns that meet all eligibility conditions.
6. How to Request a Return
To start a return:
- Contact our support team at info@imfcmk.com
- Provide your order number and detailed reason for return, along with required photos
- Wait for official return approval and detailed shipping instructions
- Ship the item using a trackable shipping method only after receiving instructions
Approved returns will be shipped to our return warehouse in Mainland China. Our customer support team will provide the exact return address and shipping guidelines after your request is approved.
Please do not send items back before receiving official return instructions. Packages returned without authorization will be refused upon arrival.
7. Refund Process
Once your returned item is received and inspected, we will notify you of the approval status.
- If approved, we will process your refund to your original payment method within 2–3 business days of inspection.
- Please allow an additional 5–10 business days for the refund to appear in your account. Processing time varies by your bank or payment provider.
8. Refused & Unclaimed Packages
- If you refuse delivery of a package for reasons not caused by IMFCMK error, you will be responsible for all round-trip shipping fees and any customs duties incurred. These charges will be deducted from your final refund.
- If a package is returned to us as undeliverable due to incorrect address information or failure to claim the package, we will contact you to arrange reshipment or a refund. Original shipping fees are non-refundable.
9. Non-Returnable Items & Denial Conditions
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Custom-made or personalized products
- Final sale / clearance items
Return Request Denial Conditions
Return requests will be denied for items that:
- Have been used, assembled, installed, or damaged after delivery
- Are missing original packaging, manuals, accessories, or labels
- Are returned without prior written authorization from our customer support team
- Do not meet all eligibility requirements outlined in this policy
10. Exchanges
For eligible damaged, defective, or incorrect items, we offer free exchanges of the same product. Exchange shipping costs for approved claims are covered by IMFCMK.
- Exchange processing time: 2–5 business days after we receive and inspect the returned item
- If the item is out of stock, we will offer a full refund as an alternative.
Contact Information
IMFCMK Customer Support
- Email: info@imfcmk.com
- Business Hours (GMT+8): Monday – Friday, 9:00 AM – 5:00 PM
- Weekends & Hong Kong Public Holidays: Closed
- We guarantee a response to all customer inquiries within 24 business hours.
